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Texas licence MHDRET00037870

Privacy notice

Updated

This notice explains what information we receive when you use this site, who else sees it, and what we do with it. It is written in plain language on purpose — if anything here is unclear, call us and we will explain it over the phone.

What we receive

Only what you give us. The forms on this site ask for your name, your phone number and your email address, and leave you room to tell us what you are looking for. If you call, text or write to us on the chat, we will have the number or the address you contacted us from and whatever you wrote. This site does not ask for a Social Security number, bank details or tax documents: the paperwork on a purchase is done in person, out at the lot, not over the internet.

Who else sees what you send

The forms and the chat on this site are provided by GoHighLevel, the platform that in some places carries the name LeadConnector. Whatever you send through them lands in our account inside that platform. GoHighLevel acts as our service provider: it stores that information on our behalf, so that we can get back to you, under the contract we hold with them, and it does not treat that information as its own. Responsibility for what happens to your details stays with us. Outside our own team and that platform, nobody else receives what you write to us.

What we use it for

To answer you. We reply about the homes on the lot, about financing, to set up a visit, or to talk about the home you want to sell us. We also use it to come back to you if we do not reach you the first time, and for the ordinary records of the business.

We do not sell your information. We do not rent it, we do not trade it, and we do not hand it to third parties so they can market to you.

Calls and text messages (SMS)

When you submit one of the forms on this site, or leave us your phone number, you are giving us your consent to contact you by phone and by text message (SMS) about what you asked us. That is how we work: most of the families who write to us would rather have a text than a call, and over text we can send photos of what is on the lot.

  • The messages we send are about your enquiry: what homes are available, answers to your questions, and setting up a visit to the lot.
  • Message frequency varies. It depends on the conversation we are having with you; there is no fixed number of messages per month.
  • Message and data rates may apply. Those charges come from your own phone plan, not from us.
  • To stop receiving messages, reply STOP to any message from us and we stop sending them. You can also just ask us by phone or by email.
  • For help, reply HELP to any message from us, or call us at (832) 558-5822.
  • Agreeing to text messages is not a condition of buying or financing a home with us. If you would rather we only call, tell us and that is what we will do.

Superior Mobile Home Solutions does not sell, share or transfer your SMS consent or your phone number to any third party for marketing purposes.

YouTube videos and the map

The videos page and the home page show a still image of each video rather than the player: nothing loads from YouTube until you click it. The map works the same way — you see an image of the map with our lot marked on it, and Google's interactive map does not load until you ask for it. The moment you click, that player or that map loads from YouTube's or Google's servers, which can see your IP address and set their own cookies in your browser. From that point those companies' policies apply rather than ours. If you never click, those services never load at all.

Cookies

This site, on its own, does not set advertising cookies or cookies that follow you around the internet. The cookies that can appear come from three places, and all three load only when you use that part of the site: the GoHighLevel forms and chat, which store data in your browser to remember your conversation; the YouTube player, if you click a video; and the Google map, if you ask to see it. You can clear or block cookies from your browser settings, though if you block them the chat and the forms may stop working properly.

How long we keep it, and how to ask us to delete it

We keep what you send us for as long as it is useful for helping you and for the records of the business; there is no fixed period. You can ask us at any time to tell you what we hold about you, to correct it, or to delete it from our systems. Call us at (832) 558-5822 or email superiormobilehomesolutions@gmail.com and we will do it. If you ask us to stop messaging you, we act on that straight away, even where we have to keep the file on a purchase that has already happened.

Changes to this notice

If we change this notice we change the date at the top as well. The version published on this page is always the one that applies. If you are going to share information with us after some time has passed, it is worth reading it again.

Have a question about this notice, or want us to delete your information? Call us at (832) 558-5822, text that same number, or email superiormobilehomesolutions@gmail.com. We answer in Spanish or English.

This notice describes, in general terms, how we work with our customers' information. It is written in plain language and it is not legal advice.

Terms of use

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